1. General
References to "KenoGO", "KenoGO.com.au", "us", "our" and "we" in this Privacy Policy are references to KenoGO Pty Ltd (ACN 602 590 429), a company registered under the Corporations Act 2001 (Cth).
References to "customer", "you" and "your" are references to a person aged 18 years or older who has opened or registered an account with KenoGO ("KenoGO Account") and/or submitted entries.
This Privacy Policy describes the way in which we deal with certain information and data you provide to us to enable us to manage your relationship with KenoGO. It is in addition to our Terms and Conditions and should be read in conjunction with them.
Customers must be aged 18 years or older in order to hold a KenoGO Account and to submit entries. It is an offence for anyone under the age of 18 to register a KenoGO Account in an attempt to submit entries.
By opening a KenoGO Account, submitting your information to us and/or submitting entries with us, you accept and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Website or otherwise provide us with your Personal Information.
We reserve the right to change, amend and add to this Privacy Policy at any time, with any such amendments being displayed on our Website.
2. Collection
We only collect Personal Information to the extent that it is required for our business activities and only by lawful and fair means that are not unreasonably intrusive.
The information and data about you which we may collect, use, process and disclose includes, but is not limited to: information that you provide to us by filling in forms on the Website (including your name, phone contact details, address and email address); details of transactions you carry out through the Website; and records of any correspondence or contact between us.
3. Use and Disclosure
We use your Personal Information to operate your account, process transactions and payments, verify your identity and age, comply with our legal and licensing obligations, prevent fraud and money laundering, provide customer support and (where you have not opted out) send you marketing communications. We do not sell your Personal Information.
4. Overseas Disclosure of Personal Information
Some of our service providers may be located, or store data, outside Australia. Where Personal Information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles.
5. Information storage
We hold Personal Information using a combination of secure physical and electronic storage and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure.
6. Telephone Calls
Calls to and from our Customer Service team may be recorded and monitored for training, quality and security purposes.
7. Non-Personal Information
We may collect non-personal information such as device type, browser, and usage statistics to help us improve the Website and our services.
8. Use of Cookies
The Website uses cookies and similar technologies to keep you signed in, remember your preferences, measure performance and support marketing. You can manage cookies through your browser settings.
9. Accessing and Correcting your Personal Information
You may request access to, or correction of, the Personal Information we hold about you by contacting our Customer Service team. Some details can be updated directly within your account.
10. Complaints about Privacy
If you have a concern about how we have handled your Personal Information, please contact us and we will investigate and respond. You may also contact the Office of the Australian Information Commissioner.
11. Disclaimer
This Privacy Policy does not apply to websites which are linked to our Website and over which we have no control. This page is provided as part of a front-end demonstration build and is representative of the live KenoGO Privacy Policy.
12. Contact Us
For any privacy questions, contact our Customer Service team at [email protected] or call 1800 867 171 (Monday-Friday 9am-9:30pm AEST; Weekends 9am-7:30pm AEST).