Frequently Asked Questions

KenoGO is the newest Keno on the block. With KenoGO, you are able to play Keno online. It's the Keno you know and love, only better!

The Victorian government has issued multiple licences to operate Keno. KenoGO is one of these and operates online only at this time. This means the draw is different from what is displayed in pubs and clubs. Due to our unique insurance model, we are able to offer Keno jackpots higher than the ones in pubs and clubs. KenoGO has the largest Keno Jackpots in Australia!

The KenoGO app is available on all iOS and Android devices via the App Store and Google Play store. KenoGO is also available to play on www.KenoGO.com.au.

Australian residents aged 18 years or older can register and play on KenoGO.com.au. Under the conditions of its Licences, we are required to verify a Player's age and identity when a Player opens an account.

Yes, KenoGO is now available to all Australian residents.

KenoGO does not charge fees for purchasing tickets, registration or verification of your account, depositing money or transferring winnings to your bank account. You only pay for the tickets you play. Your credit card provider may charge a cash advance fee should you deposit by that method.

Yes. All transactions are securely encrypted using a secure SSL connection, just like banks do. KenoGO is licenced by the Victorian Government and regulated by the Victorian Gambling and Casino Control Commission (VGCCC). We advise you to choose a safe password to make sure nobody else can gain access to your account.

At KenoGO we can guarantee you will be paid out on your winnings - regardless of the win amount. We are regulated by the Victorian Gambling and Casino Control Commission, and to retain this licence we have to prove that we are able to make the required payouts to our players should they win.

No, we're pleased to confirm that you do not pay any tax on your winnings when you withdraw from KenoGO.

To play KenoGO you first need to register for a KenoGO account - click on the menu (or 'Account' in the app) and select 'Create an account'. Once your account is active, choose the game you wish to play, pick up to 10 numbers from 1 to 80 (or use a 'quickie' option), choose how much to spend and the number of games, then buy your ticket.

Simply select Live Draw from the navigation menu to watch the live KenoGO draw on the website or the iPhone or Android apps. You do not have to be in a venue to watch the draw.

KenoGO online currently has four Keno games: KenoGO Classic, KenoGO Bonus, KenoGO Jackpot and Heads or Tails. See our How to Play guide for the full details.

You can choose your own numbers for each ticket, or select them automatically using one of the 'Quickie' options. You can also select 'Hot' and 'Cold' numbers by pressing the relevant button.

Yes. When selecting your numbers, click 'Save' to store them for next time. You can also replay a previous ticket from 'My tickets' by opening it and pressing 'Play Again'.

You will be notified of any winnings immediately on the live draw screen of your account. All wins are credited to your KenoGO account balance once payouts are confirmed.

You can check all KenoGO results via the results page. Simply enter the date you'd like to see and the games for that day will be displayed. You can also search specific game numbers.

Hot numbers are the most frequently drawn numbers in the last 24 hours, whilst cold numbers are the least frequently drawn numbers in the last 24 hours.

A ticket can only be cancelled in an upcoming draw whilst tickets in that draw can still be purchased. Go to 'My Tickets', select the ticket, then press 'Cancel Ticket' and confirm. Any games not yet drawn will be cancelled and funds returned to your account.

If there are multiple Tier One Top Prize winners across KenoGO Classic, Bonus and Jackpot in the same draw and the total payout exceeds the maximum, the payouts will be pro-rated and shared. For more information, please check the KenoGO Rules.

KenoGO offers Apple Pay, debit/credit cards (Visa, Mastercard and AMEX) and bank transfer. Note that a bank transfer can take up to 3 business days to be credited to your account.

The minimum deposit amount is $1.

Withdraw your winnings to your bank account by signing in and choosing 'Withdraw' from the menu. Choose the amount and confirm your bank details. The money is transferred to your bank account within one working day.

No. There are no minimum withdrawal restrictions from your winnings at KenoGO. Any deposits must be turned over prior to withdrawal, however.

Withdrawals are sent multiple times per day. If your bank accepts fast withdrawals, you should receive your funds within a few hours. Some withdrawals may take 1-2 business days.

Click on the player icon in the top right (or 'Account' in the app), click 'Create an account', and fill in the form: email address, password, full name, date of birth and address. Then click 'Create a New Account'.

If you have forgotten your password, enter your email address in the log in section and click the "Forgotten?" password button to reset it. Do not open a new account, as this is against the Terms and Conditions.

Log in and choose 'My Account', then 'Account details' and 'Edit' to change your email or password. Name, date of birth, address and phone number can only be changed by emailing the required documents to [email protected].

Sign in and choose 'Transactions' from the menu. Here you can see deposits, payments and credits from your wins, each with details and reference numbers.

Click the unsubscribe link in the footer of any email or SMS, or log in, select 'My Account' and update your preferences. You will still receive critical correspondence regarding your account. See Marketing Messages.

Log into your KenoGO account, tap on the avatar in the top right corner (or 'Account' in the app) and follow the prompts in 'My Account' to close your account.

We provide Deposit Limits, Reality Checks, Time Outs and Self-Exclusion, alongside strict 18+ only controls and links to help organisations. Learn more on our Responsible Gambling hub.

Problem gambling should be taken seriously. If you feel you need help, please call the national 24-hour Gambling Helpline on 1800 858 858 or visit www.gamblinghelponline.org.au, 24 hours a day, 7 days a week.

At KenoGO, safer gambling is at the heart of everything we do. Due to circumstances beyond our control, we have been removed from the BetStop program as of 15 April 2026. Our self-exclusion and time-out features remain available. You can also call the national Gambling Helpline on 1800 858 858 or visit www.gamblinghelponline.org.au.

Due to licence requirements, KenoGO is required to verify the account of every player upon registration. KenoGO is regulated by the Victorian Gambling and Casino Control Commission (VGCCC) and must perform mandatory identification checks on all players.

Select 'My Account' in the menu, click 'Edit' on the Account and Responsible Gambling Status section and follow the prompts. Alternatively, email a copy of your identity document (passport, driving licence, ID card or proof of age card) plus a bank/utility bill to [email protected]. The account will be reviewed within 5 working days.